Table of Contents

  1. Continuing Education Units (CEU)
    1. Can I use EED eLearning courses to receive a Continuing Education Unit (CEU)?
  2. General
    1. Why can't I log in to the eLearning LMS?
    2. Who do I contact for customer service (ex. you are unable to login, forgot your username or password)?
    3. How do I print my certificate?
    4. What should I do if I am unable to print my certificate of completion?
    5. How do I print a certificate for a course I previously completed?
    6. Which courses do I have to take and often do I need to take them?
    7. What happens with the feedback I give on the courses?
    8. Can I view a course from my phone or tablet?
    9. What internet browser can I use to view the eLearning courses?
    10. Why did my username and password change in the new eLearning system?
    11. What happened to my course history during the transition to the new eLearning system?

Continuing Education Units (CEU)

Can I use EED eLearning courses to receive a Continuing Education Unit (CEU)?

Unfortunately, the Department will no longer offer CEUs through eLearning.

General

Why can't I log in to the eLearning LMS?

Make sure your username and password are spelled correctly. Type them in carefully, do not copy/paste.

Make sure there are no spaces or hidden characters in your username or password. To prevent this, NEVER copy and paste your information.

Try the 'forgot your password' feature in the Login Box.  The system will send a password via email that expires 15 minutes after it is generated.

Who do I contact for customer service (ex. you are unable to login, forgot your username or password)?

Please contact us at elearning@alaska.gov or call us at (907) 465-8693, 465-2981 or 465-2304.  If it has been at least 2 years since your last course completion, please contact us to reactivate your account. All accounts are archived after 2 years and you will not be able to access your account.

If you forgot your password, please use the Forgot Your Password feature and enter your email address in the box provided. You will receive an email immediately containing a temporary password. The temporary password generated by the system expires after 15 minutes. Check your junk/spam box.

How do I print my certificate?

After completing the course in its entirety (EVERY single slide), select the red x in the upper right-hand corner. This will close the course and take you back to the course details page. The status will read 'Complete'.  Select My Dashboard in the upper blue bar and go to the Certificates widget. Once you earned a certificate, you can view, print, or download a PDF version of the certificate. 

What should I do if I am unable to print my certificate of completion?

Reopen the course and ensure that all slides have been visited (including the copyright and request for feedback slides). To check for slide completion once the course is open, select the Menu option on the left-hand side of the course. All previously viewed slide titles will appear blue. Non-completed slides will have a white slide title. Please revisit any necessary slides until all appear blue. Close the course by selecting the red X in the upper right-hand corner to the course. Once closed, select My Dashboard and look for the Certificate widget to view, save or print your certificate. Contact eLearning support staff if you need additional assistance at eLearning@alaska.gov

How do I print a certificate for a course I previously completed?

Certificates for courses previously completed in the old eLearning system cannot be reprinted (prior to June 2016).  Certificates of completion for courses viewed in the new system (after June 2016) can be found in the Certificates widget.  You have the option to view, save, or print. If you need proof of a course completion, but are unable to print your certifcate from the old system, the transcript widget will provide you with a list of previously completed courses.  

Which courses do I have to take and often do I need to take them?

Most Alaska school districts use at least some of DEED’s eLearning courses to comply with state and federal training requirements for district personnel, but exactly which ones are utilized is determined by each district. Consequently, your district administrators will provide you with instructions on which course(s) to take each year.

For a list of required district staff trainings, click here.

What happens with the feedback I give on the courses?

The state uses any feedback it receives to make improvements to the courses.  All submitted reviews are available for other eLearners within the eLearning course catalog.

Can I view a course from my phone or tablet?

Yes, you can view courses on a phone or tablet. Please make sure to close the course using the red X in the upper corner to ensure your course progress is saved.

What internet browser can I use to view the eLearning courses?

The following internet browsers are supported.

  • Google Chrome
  • Firefox may require you to click the "Activate Adobe Flash" link for all Flash content to be viewed. You may need to update to the latest version of Firefox and Flash Player plug-in.
  • Safari 10 (OS X/macOS)
  • Microsoft Edge
  • Microsoft Internet Explorer 10-11

 

Why did my username and password change in the new eLearning system?

We transitioned to a new and improved eLearning management system in June 2016. All usernames were updated to the email address in your eLearning profile and temporary passwords were provided.

Use the 'I forgot my password' feature on the login page to reset your password. Enter your email address as your username and a temporary password will be emailed to you.  

If it has been over 2 years since your last course completion, please contact us to reactivate your account. The password reset will not work for you if you have been deactivated. Email us for assistance: eLearning@alaska.gov

What happened to my course history during the transition to the new eLearning system?

All previously completed courses were migrated to your new eLearning profile.  If a course read "in progress", the record was not moved into the new system. All courses completed 5 or more years ago were not transitioned as they cannot be used for compliance or certification purposes.